Please read the FAQ's below! We hope you can find the answer to your question! Though, if you can't find the answer you are looking for our email is at the bottom of this page!

Shipping & Delivery

You've placed an order! What now..?

Please wait up to 24 hours for our staff to pack your goods after placing your purchase.

Your order will be sent when all of the things you've ordered are ready. For example, if your order contains a pre-order item, it will not be sent until the item becomes available.

Your item will then be carefully sent through Australia Post and should arrive between 1 to 4 business days!

As soon as your purchase is in transit, we'll send you a shipment confirmation email with a tracking number so you can check its journey.

Due to existing COVID-19 limits, while we demand a signature upon delivery, the Australia Post delivery driver may leave your parcel in a secure location or carry it to the next post office if you are not home.

*Please note: We ship by signature-required mail to guarantee safe delivery; if you choose 'Safe Drop,' we are not liable for the box in the very unlikely event it is lost or stolen.

If you are based in Australia, Express shipping is FREE on orders over $100! The majority of purchases are sent by express delivery with Australia Post. Australia Post estimates that this shipping option will take 1-2 business days after your product has been packaged.

Otherwise, normal delivery is free as well. Pay just $5 for Express Shipping on orders less than $100!

*Please note: all shipping timeframes are from the advertised date of dispatch. Should your item have a pre-order date (advised next to the product name in brackets), this is the date of dispatch. The delivery timeframe starts from the pre-order date it ships on. If there’s no date next to the product name, you’re in luck - it’s ready to go!

Yes, it is en route!

Following the handover of your purchase to Australia Post, we will send you a shipment confirmation email with a "Track Order" button. This link will take you straight to the Australia Post website so you can monitor your package in real time!

Please contact us if you have not received tracking information within 5 days of placing your order.

*Please note: If you bought a pre-order item but have not yet received a shipment confirmation email, please do not panic! After we restock and ship your item, we'll send you an email with a tracking number.

Insured shipping is a great way to ensure your order stays safe while in transit!

Although we try our very best, sometimes mistakes happen. Should your package have a delivery issue with Australia Post (such as being lost or missing from delivery), we can lodge an enquiry to follow up on your package and find out what’s happened.

Think your order might be lost in transit?

Although Australia Post quote us 1-4 business days for express delivery & 3-8 for normal delivery, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may update to advise of a ‘delayed’ delivery date.

If your item still hasn’t been delivered within 12 days, please contact us and we can launch an investigation with Australia Post.

*Please note: Once we pass your Red Cup™ order to Australia Post, your package is with a different provider. We completely understand delays are frustrating, however once your order is with the courier, any issues need to be investigated by Australia Post. We are able to contact them on your behalf to resolve any issues. Please be assured, we will always do our best to get the issue sorted as quickly as possible for you.

Being a new business we run the risk of completely selling out of product before our next round of stock reaches our fulfilment centre! If this happens, we will put the Red Cup™ up for pre-order!

When we know what date our stock is due to arrive, we will issue this date to you! All orders will then be shipped out to our customers on that specified date. This allows our customers to reserve their Red Cups™!

Oops... is your Red Cup™ order not being sent to the right address?!

We can absolutely help change this for you! Provided your order has not shipped, please send us the new details and we can change this over for you.

If your order has been shipped, don’t panic! You can still redirect it via the Australia Post tracking link we provide on your shipping confirmation email.

*Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully!

No. At the moment we only ship within Australia.

But, we are going to offer it within a couple months!

Currently, Red Cup™ ships out of our distribution centre, right here in Australia. This means there’s no need to stress about any customs fees, as it’s shipping from your own backyard!

Product Questions

We recommend you to hand wash your Red Cup with warm soapy water! 

If you're using a dishwasher be careful, our HOLDTIGHT™ film is sensitive and can be eaten away by harsh dishwashing chemicals! Make sure your cups are cleaned on low-heat in a loaded dishwasher, on the top rack.

As mentioned we prefer to hand wash our cups in warm soapy water just to be safe! Ensure you dry your cups thoroughly once washed or leave them to dry before stacking & storing them away for your next social event!

Before using your Red Cups, you should wash them. Wash your cups by hand with warm soapy water to ensure that any nasties that may have made their way onto the cup have been eliminated!

Our Red Cup™ is made of high-quality, 18/8 food-grade stainless steel. Our product is certified to meet all regulatory requirements by an independent and accredited testing facility. 

Though your Red Cup™ is a lifelong investment, the beauty of stainless steel is that and the end of its life it is one of the most easily recycled materials. It will one day be melted down and given a new life.

An individual Red Cup™ has a height of 12cm (4.75") and a diameter of 9.5cm (3.75"). A Red Cup™ holds 500ml of liquid and weighs 90 grams.

    Yes!

    If you'd like to chill your cups in the fridge before using them on a hot day go for it!

    No!

    We do not recommend putting your Red Cup™ in the freezer. If you'd like to chill your cups before using them on a hot day, the fridge will suffice!

    Yes, while our cups are dishwasher safe we urge you to be careful! Recommending you to hand wash your Red Cup™ with warm soapy water!

    If you're using a dishwasher our HOLDTIGHT™ film is sensitive and can be eaten away by harsh dishwashing chemicals! If you use the dishwasher we suggest running a low heat setting, on the top rack and ensuring it's full so the cups aren't targeted by the chemicals.

    Unfortunately, if your cups get damaged via washing them in the dishwasher we do NOT offer any refunds!

    It only takes a few minutes to hand wash your cups so please prefer to hand wash our cups in warm soapy water just to be safe! 

    Ensure you dry your cups thoroughly once washed or leave them to dry before stacking & storing them away for your next social event! 

    No! 

    Our Red Cup® is NOT microwave safe.

    The Red Cup™ will keep your drink much cooler than a plastic cup would! However, expect a little bit of condensation if it's a hot day!

    We do not recommend pouring hot liquid into your Red Cup™. They are not insulated and can feel hot to the touch. Your Red Cup™ is intended for cool drinks! Such as lemonade, cider, beer, iced tea, etc.

    Red Cups™ are thoughtfully designed in Australia and responsibly manufactured in China.

    Oh dear, you can definitely tell the ones who haven’t had the Red Cup™ experience yet! We can promise you, the Red Cup™ is worth every cent! You'll never have to buy another set of drinking cups again*!

    Gone are the days of:

    • Inconveniently rushing out to the shops to buy cups!
    • Running out of cups in the midst of an event!
    • Sharing unsanitary cups, Red Cups™ allow you to quickly rinse & dry your cups ready for the next game!

    *Please note: the Red Cup™ will last a lifetime with the correct care and maintenance. If they are not taken care of, like any product, they have potential to alter. 

    Returns & Exchanges

    Please contact info@redcup.com.au within 28-days of the delivery date if you have an issue and we will do our best to assist!

    You will be asked to put your photography skills to the test and provide a photo of your item prior to sending it back to us so we can assess the condition.

    Unfortunately, if your cups get damaged via washing them in the dishwasher we do NOT offer any refunds!

    If your product is damaged upon arrival we have a 28-day return period for you to get in contact with us! Please refer to our returns policy for more information.

    Please contact info@redcup.com.au within 28-days of the delivery date if you have an issue and we will do our best to assist!

    If your Red Cup™ order is damaged upon arrival, our team will assist you as soon as possible!

    *Please note: all Red Cups™ must be returned in their original packaging to be eligible for a return.

    We’ve got you covered here! We'll cover the costs of a return, via a free return shipping label, that we will happily organise for you!

    Please contact our friendly team and they will be able to help you along the way.

    We strongly encourage that you send through a photo of your receipt from the post office as proof your return has been lodged!

    As soon as we have this information, we can action either your exchange or refund immediately! If you forget to grab this receipt, we will just need to wait until your return gets back to our HQ before we can go ahead.

    Should you receive a refund for your order, you will receive an email confirming this has been processed from our end. From there, it will take 2-5 business days to process into your account, depending on your bank. If it takes any longer than this, we would recommend contacting your bank or merchant (eg. Afterpay) directly.

    Payment

    Your privacy and security is our highest priority. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.

    We accept the typical methods of payment, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions. If you’re a bit more tech-savvy, we offer GooglePay and ApplePay too!

    YES! We have Afterpay!

    All pricing for our store is listed in Australian dollars (AUD). 

    Contact Us

    Something not quite right with your order? 

    Please contact us at info@redcup.com.au and advise us of the issue. We will help resolve things quickly, we request you include photos so we can help identify what has happened.

    These things happen! Please email us immediately, info@redcup.com.au, with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request.

    *Please note: As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change or cancel of order after the order is placed so please select your items carefully.

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    Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.