FAQs

Please read the FAQ's below! We hope you can find the answer to your question! Though, if you can't find the answer you are looking for our email is at the bottom of this page!

Shipping & Delivery

You’ve made an order! Now what?!

Once an order is placed, please allow up to 72 hours for our team to pack your order. Your order will be sent when all items which you purchased are ready. For example - if you have a pre-order item in your order, please wait until the item is available for it to be sent.

Your Red Cup™ order will then gently be transited via the Australia Post, where it should arrive safely within 1-4 business days as all our shipping is express!

As soon as your order is in transit you will receive a shipping confirmation email from us complete with a tracking number so you can follow your Red Cup™ order!

Although we require a signature on delivery, due to current COVID-19 limitations this is at the discretion of the Australia Post delivery driver and they may leave your package in a safe place, or take it to your nearest post office if you are not home.

*Please note: We send via signature required post to ensure safe delivery - if you opt for ‘Safe Drop’ yourself, we are not responsible for the package in the rare case it is missing or stolen.

If you’re located in Australia, it's FREE! We send out all orders via express shipping with Australia Post. Australia Post quotes us 1-4 business days for this delivery service after your order has been packed.

*Please note: all shipping timeframes are from the advertised date of dispatch. Should your item have a pre-order date (advised next to the product name in brackets), this is the date of dispatch. The delivery timeframe starts from the pre-order date it ships on. If there’s no date next to the product name, you’re in luck - it’s ready to go!

Yes, it’s on its way!

After we pass your order to Australia Post, we will send you a shipping confirmation email which will have a ‘Track Order’ button. This will take you directly to the Australia Post site so you can follow the live tracking updates! 

If you haven’t received tracking information within 5 days of your Red Cup™ order, please contact us.

*Please note: If you ordered a pre-order item and haven't received your shipping confirmation email yet don't be alarmed! You'll be emailed a tracking number after we receive our restock and post your order.

Insured shipping is a great way to ensure your Red Cup™ order stays safe while in transit!

Although we try our very best, sometimes mistakes happen. Should your package have a delivery issue with Australia Post (such as being lost or missing from delivery), we can lodge an enquiry to follow up on your package and find out what’s happened.

Think your order might be lost in transit?

Although Australia Post quote us 1-4 business days for delivery, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may update to advise of a ‘delayed’ delivery date.

If your item still hasn’t been delivered within 12 days, please contact us and we can launch an investigation with Australia Post.

*Please note: Once we pass your Red Cup™ order to Australia Post, your package is with a different provider. We completely understand delays are frustrating, however once your order is with the courier, any issues need to be investigated by Australia Post. We are able to contact them on your behalf to resolve any issues. Please be assured, we will always do our best to get the issue sorted as quickly as possible for you.

Being a new business we run the risk of completely selling out of product before our next round of stock reaches our fulfilment centre! If this happens, we will put the Red Cup™ up for pre-order!

When we know what date our stock is due to arrive, we will issue this date to you! All orders will then be shipped out to our customers on that specified date. This allows our customers to reserve their Red Cups™!

Oops... is your Red Cup™ order not being sent to the right address?!

We can absolutely help change this for you! Provided your order has not shipped, please send us the new details and we can change this over for you.

If your order has been shipped, don’t panic! You can still redirect it via the Australia Post tracking link we provide on your shipping confirmation email.

*Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully!

No. At the moment we only ship within Australia.

But, we will definitely look to bring in worldwide shipping later in 2021!

Currently, Red Cup™ ships out of our distribution centre, right here in Australia. This means there’s no need to stress about any customs fees, as it’s shipping from your own backyard!

Product Questions

You can hand wash your Red Cup™ with warm soapy water or put it on the top rack of the dishwasher. Ensure you either wait for the cups to dry fully or manually dry them before stacking and storing them. 

We highly suggest washing your Red Cups™ before using them. This is to ensure any nasties which may have found their way on the cup have been washed away! 

Our Red Cup™ is made of high-quality, 18/8 food-grade stainless steel. Our product is certified to meet all regulatory requirements by an independent and accredited testing facility. 

Though your Red Cup™ is a lifelong investment, the beauty of stainless steel is that and the end of its life it is one of the most easily recycled materials. It will one day be melted down and given a new life.

An individual Red Cup™ has a height of 12cm (4.75") and a diameter of 9.5cm (3.75"). A Red Cup™ holds 500ml of liquid and weighs 90 grams. 


Red Cup™ has altered the initial plastic party cups design slightly, NOT the dimensions, to ensure you're receiving the best experience possible! The benefits of the Red Cup™ dimensions are:

  • Wider base ensuring the cup is easier to fill as it won't slide upon liquid hitting the sides.
  • Due to the Red Cup™ weighing 90 grams, if a ball is thrown aggressively the chances of the cup tipping are minimal! Even if you're only drinking shots!
  • Same diameter as a single use cup, though has a wider top half to allow hand in the cup to grab the ball.

Yes!

If you'd like to chill your cups in the fridge before using them on a hot day go for it!

No!

We do not recommend putting your Red Cup™ in the freezer. If you'd like to chill your cups before using them on a hot day, the fridge will suffice!

Yes!
We recommend running a low heat setting, on the top rack. Ensure you either wait for the cups to dry fully or manually dry them before stacking and storing them. 

No! 

Our Red Cup® is NOT microwave safe.

The Red Cup™ will keep your drink much cooler than a plastic cup would! However, expect a little bit of condensation if it's a hot day!

We do not recommend pouring hot liquid into your Red Cup™. They are not insulated and can feel hot to the touch. Your Red Cup™ is intended for cool drinks! Such as lemonade, cider, beer, iced tea, etc.

Red Cups™ are thoughtfully designed in Australia and responsibly manufactured in China.

Oh dear, you can definitely tell the ones who haven’t had the Red Cup™ experience yet! We can promise you, the Red Cup™ is worth every cent! You'll never have to buy another set of drinking cups again*!

Gone are the days of:

  • Inconveniently rushing out to the shops to buy cups!
  • Running out of cups in the midst of an event!
  • Sharing unsanitary cups, Red Cups™ allow you to quickly rinse & dry your cups ready for the next game!

Although, at Red Cup™, our biggest belief is you're benefitting the environment! Saving the planet one beer pong game at a time. 

*Please note: the Red Cup™ will last a lifetime with the correct care and maintenance. If they are not taken care of, like any product, they have potential to alter. 

Returns & Exchanges

Please contact info@redcup.com.au within 14 days of the delivery date if you have an issue and we will do our best to assist!

You will be asked to put your photography skills to the test and provide a photo of your item prior to sending it back to us so we can assess the condition.

If your product is damaged upon arrival we have a 14 day return period for you to get in contact with us! Please refer to our returns policy for more information.

Please contact info@redcup.com.au within 14 days of the delivery date if you have an issue and we will do our best to assist!

If your Red Cup™ order is damaged upon arrival, our team will assist you as soon as possible!

*Please note: all Red Cups™ must be returned in their original packaging to be eligible for a return.

We’ve got you covered here! We'll cover the costs of a return, via a free return shipping label, that we will happily organise for you!

Please contact our friendly team and they will be able to help you along the way.

We strongly encourage that you send through a photo of your receipt from the post office as proof your return has been lodged!

As soon as we have this information, we can action either your exchange or refund immediately! If you forget to grab this receipt, we will just need to wait until your return gets back to our HQ before we can go ahead.

Should you receive a refund for your order, you will receive an email confirming this has been processed from our end. From there, it will take 2-5 business days to process into your account, depending on your bank. If it takes any longer than this, we would recommend contacting your bank or merchant (eg. Afterpay) directly.

Payment

Your privacy and security is our highest priority. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.

We accept the typical methods of payment, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions. If you’re a bit more tech-savvy, we offer GooglePay and ApplePay too!

Unfortunately, we don't offer payment plans at the moment! However, it's something we are working towards!

All pricing for our store is listed in Australian dollars (AUD). 

Contact Us

Something not quite right with your order? 

Please contact us at info@redcup.com.au and advise us of the issue. We will help resolve things quickly, we request you include photos so we can help identify what has happened.

These things happen! Please email us immediately, info@redcup.com.au, with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request.

*Please note: As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change or cancel of order after the order is placed so please select your items carefully.

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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.