Frequently Asked Questions
SHIPPING + DELIVERY
At Red Cup™, we take care of shipping and delivery to ensure a seamless experience for our customers. Once you place an order, our dedicated team promptly prepares and packages your items with the utmost care. We partner with the trusted shipping carrier Australia Post to deliver your package safely and efficiently to your doorstep. You can rest assured that we prioritise the timely arrival of your order.
At Red Cup™, one of our biggest goals is to provide you with affordable shipping options without compromising on the quality and speed of delivery. If you live in Australia, we have a special treat for you. By simply signing up for our emailing list, you can enjoy FREE priority shipping on orders over $100. It's our way of showing appreciation for your support and loyalty.
For those who don't qualify for free shipping, we offer various shipping options to meet your needs. Here are the shipping options and costs:
Standard Shipping ($4): Our dedicated team will carefully pack your order within 1-2 business days, and then it will take an additional 2-6 business days to arrive at your doorstep. It's a reliable and cost-effective option for getting your items.
Priority Shipping ($6.50): If you prefer a faster delivery, our priority shipping option is perfect for you. We prioritise packing your order on the same business day, meaning it'll arrive even faster, within 2-6 business days. It ensures your items reach you promptly and efficiently.
Priority Express Shipping ($7): When you need your order in a hurry, our priority express shipping option is the way to go. With this option, we pack your order on the same business day, guaranteeing super-fast delivery within 1-3 business days. It's the ideal choice for urgent needs or special occasions.
We understand how important it is to know the whereabouts of your package, and we want to keep you informed every step of the way. Once your order is processed and ready for shipment, we'll send you an email with tracking information so you can easily monitor its progress.
In the unlikely event that you don't receive an email with tracking information within five days of placing your order, please don't hesitate to get in touch with our dedicated customer support team. We're here to assist you and ensure that you have the information you need.
Now, if you've ordered a "pre-order" item, there's no need to worry if you don't receive a shipment confirmation email right away. We know you're eagerly waiting for your item, and we'll keep you updated on its status. As soon as the item is restocked and on its way to you, we'll send you a notification email along with a tracking number. You can rest assured that your item is in the works and will be delivered to you soon.
We understand that you're eagerly awaiting the arrival of your order, and we share in your excitement. Our team is working diligently to process and ship your order as quickly as possible. Rest assured that we are committed to delivering your package promptly. To track the progress of your package, simply use the tracking number provided in the shipping confirmation email. If you have any questions or concerns along the way, our dedicated customer support team is always here to assist you with a friendly and prompt response.
Typically, Australia Post delivers express packages within 1-3 business days and normal packages within 2-6 business days. However, on rare occasions, unforeseen circumstances may cause delays in the delivery process. If you notice a message on your tracking number indicating a delay, please be patient as we work with Australia Post to resolve the issue and get your package to you as soon as possible.
In the event that your package hasn't arrived after 12 days, please let us know, and we will initiate an investigation with Australia Post to determine the status of your delivery. We understand that delays can be frustrating, but rest assured that we will do everything in our power to ensure you receive your package promptly.
Please remember that once we hand your package over to Australia Post, the responsibility for delivery lies with them. However, we are here to support you every step of the way. If any issues arise, we are more than happy to contact Australia Post on your behalf to help resolve any problems and expedite the delivery process.
"Pre-order" means that you can secure your desired item before it becomes officially available or in stock. By placing a pre-order, you ensure that you will receive the product as soon as it is released or restocked. This is a great opportunity to reserve popular items and avoid missing out on our limited stock. Pre-ordering is a great way to guarantee availability and avoid missing out on our popular products.
Yes, we understand that sometimes shipping addresses need to be updated. Your satisfaction is our priority and we want to ensure that your package is delivered to the correct location. If you find yourself in need of updating your shipping address, please reach out to our dedicated customer support team as soon as possible. We are here to assist you and will make every effort to accommodate your request.
In the event that your order has already been shipped, don't worry, you still have options. Utilise the Australia Post tracking link provided in your shipping confirmation email to access the tracking information and make any necessary address modifications. We strongly advise double-checking your address during the ordering process to ensure its accuracy.
However, it's important to note that if the package has already been delivered to an incorrect address, regrettably, we won't be able to retrieve it. We sincerely apologise for any inconvenience this may cause.
Not yet! We’ll offer international shipping to many countries around the world SOON. We believe that everyone should have the opportunity to enjoy our products, regardless of their location.
We understand the concern when the status of your order shows "delivered" but you haven't received it. In such cases, we recommend the following steps to resolve the issue:
- Talk to the post office: First, it's possible that the delivery driver tried to deliver your package but wasn't able to. In this case, your order may be waiting for you at your local post office. You can find out by providing your tracking ID to the post office.
- Check the delivery address: Ensure that the address provided during checkout is correct and that the order was not delivered to a neighbouring address or a different entrance of your property.
- Contact the carrier: Reach out to the shipping carrier directly to inquire about the delivery status. They may have more information or be able to provide updates on the whereabouts of your order.
- Reach out to our customer support: If the issue persists or you need further assistance, please contact us. We will work with you to resolve any delivery concerns and ensure your satisfaction.
RETURNS + EXCHANGES + REFUNDS
We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you can return or exchange it within 30 days of receiving it. Simply contact our customer support team, and they will guide you through the process. We strive to make returns and exchanges as easy and hassle-free as possible.
Your satisfaction is our top priority. If you're not completely satisfied with your purchase, we offer a refund on eligible items. Just reach out to our customer support team within 30 days of receiving your order, and they will assist you in initiating the refund process. We aim to process refunds promptly, ensuring you get your money back as quickly as possible.
We understand that timely refunds are important to you. Once we have processed your refund, it may take a few business days for the funds to be credited back to your original payment method. The exact timeframe can vary depending on your financial institution. Rest assured, we will work diligently to ensure your refund is processed promptly.
If you encounter any issues with your order, we are here to help. Our dedicated customer support team is ready to assist you with any concerns or problems you may have. Simply reach out to us, and we will work diligently to resolve the issue and ensure your satisfaction.
We understand that circumstances may change, and you may need to cancel or modify your order. If you need to cancel or make changes to your order, please contact our customer support team as soon as possible. While we cannot guarantee that changes can be made once an order is processed, we will do our best to accommodate your request. Your satisfaction is important to us, and we will work with you to find the best solution.
PAYMENT + PRIVACY
Your privacy and security are of the utmost importance to us. We have implemented strict measures to safeguard your personal information. Rest assured that any information you provide is protected using advanced encryption technologies.
To offer you a seamless shopping experience, we accept a variety of payment options. You can use major credit cards such as Visa, Mastercard, and American Express, as well as your debit card, for secure online transactions. We also offer popular digital payment options like Google Pay, PayPal, AfterPay, ShopPay, and Apple Pay.
Absolutely! We accept both credit and debit cards, including Visa, Mastercard, and American Express. With the convenience of your card, you can make a secure and hassle-free payment.
Yes, we gladly accept PayPal as a trusted and secure payment option. By choosing PayPal at checkout, you can have peace of mind knowing that your financial information is protected.
Certainly! We support both Apple Pay and Google Pay to provide you with more digital payment options. You can easily complete your purchase using the secure and convenient method of your choice.
To make your purchase more flexible, we offer financing and instalment payment plans through AfterPay. This allows you to enjoy your desired products while managing your payments comfortably.
Our prices are displayed in your local currency for your convenience. This way, you can easily understand the cost of our products without the need for currency conversions.
We believe in transparency, and there are no hidden fees or additional charges. The price you see is the price you pay for the product. Any applicable shipping fees or taxes will be clearly communicated during the checkout process.
To prioritise your security, we do not store your payment information. Your transactions are processed securely through our trusted payment gateways, providing an extra layer of protection for your sensitive data.