We primarily use Australia Post for most deliveries within Australia. 

Orders usually ship within 72 hours. Once your order has shipped, you’ll receive an email with tracking details so you can keep an eye on your order.

Delivery timeframes vary depending on your location. If you select 'EXPRESS priority shipping', you can expect your order to arrive within 1 to 3 business days. Choose 'priority shipping' & you can expect your order to arrive within 2 to 8 business days.

The timeframes for both metro & regional areas are listed below. 

Express Shipping
Metro: 1-2 business days
Regional: 1-3 business days  

Standard Shipping
Metro: 3-5 business days
Regional: 4-6 business days

If you’re located in Australia standard priority shipping is $8.10.  

We have other shipping options (including express shipping) available at check out.

Of course!

You can update your delivery address, email, or other personal details within 24 hours of your order. Simply click on the link here to email us with your order number & the new address you'd like to send the order to.

If your order has already shipped, don’t panic! You can still redirect it via the Australia Post tracking links provided on your shipping confirmation email.

Please note: We cannot redirect or retrieve orders successfully delivered to an incorrect address. So, please ensure you carefully check your address details entered at checkout.

Although Australia Post quote us 2-8 business days for standard delivery, they may not always be able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date.   

If your order isn’t delivered within 20 days, please contact us and we can launch an investigation with Australia Post.   

Please note: The investigation outcome timeline can vary from courier to courier. We’ll do our best to help with a timely resolution.

We offer free returns for 14 days from the date your order is delivered/received. 

However, not all items are eligible for return. Any products excluded under our return policy will be noted on product pages and / or at checkout. To be eligible for a return: 

1. Item(s) must be initiated for return and placed in the post within 14 days of the date your order is delivered/received. 

2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty. 

3. Item(s) must be returned in the original packaging, and in ‘as new’ condition.

4. You must provide a photo of your item/s prior to shipping so we can assess the condition. 

Please email info@redcup.com.au to initiate your return.

Once your return is received & inspected, we will send you an email to notify you that we have received your returned item.

Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

You will be responsible for paying for your own shipping costs for returning your item, unless the item is faulty or not as described.

If you are shipping an item over $95, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We understand that circumstances may change, and you may need to cancel or modify your order.

If you need to cancel or make changes to your order, please contact our customer support team within 90 minutes of the order.

While we cannot guarantee changes can be made once an order is processed, we will do our best to accommodate your request.

Something not quite right with your order? Don’t worry, our customer service team is here to help.

Email us at info@redcup.com.au & advise us of your issue.

We’ll help to resolve any issues as quickly as possible.